Refund Policy – Hosen Academy

At Hosen Academy, we are committed to providing quality education and ensuring learner satisfaction. However, we understand that sometimes things don’t go as planned. Please read our refund policy carefully before enrolling in any course.

 Eligibility for Refund

1. You may request a refund within 24 hours of purchase if you believe there was a payment error or the course has a significant issue.
2. Refunds are not applicable once the course content has been accessed, such as watching video lectures or downloading PDF materials.
3. Refunds are applicable for duplicate payments or technical errors, which will be verified by our support team.
4. Refunds will not be granted simply because the course did not meet personal expectations, as we provide full course descriptions and previews before purchase.
5. If any unauthorized use or sharing of our content is detected, your refund request will be denied, and legal action may be taken if necessary.

 How to Request a Refund

To apply for a refund, please contact our support team with the following details:

• Email: contacthosenacademy@gmail.com
• Subject Line: Refund Request – [Your Order ID]
• Message: Include your full name, course name, payment date, reason for refund, and any relevant details.

Our team will review your request within 3 working days and notify you of the outcome.

Important Notes

• Refunds made via bKash, Nagad, or bank transfer may take 5–7 business days to process.
• Once a refund is approved and issued, re-enrollment in the same course may require special approval in the future.
• Refund decisions are final and made at the discretion of the Hosen Academy support team.

 

Hosen Academy strives to maintain a fair and transparent policy to ensure a positive learning experience for all students. If you have any questions, feel free to contact us.